Inside the TD SYNNEX Microsoft CSP Team – Rob Archer

In this session, I am joined by Rob Archer, one of our Customer Success Managers, who supports partners day to day across their Microsoft CSP journey. We focus on what it really looks like to work with a CSM and how partners can get the most out of that relationship, including:

• The role of a Customer Success Manager as your first point of contact for queries, support and guidance
• The difference between managed and scale support, and what a more hands-on approach looks like
• How partners are supported with licensing, quoting and building the right solutions for their customers
• Getting the most out of the TD SYNNEX portal, including reporting and day-to-day management
• Working across teams, bringing in pre-sales, operations and technical specialists where needed
• We also touch on some of the tools and reports that are often underused, and how partners can better manage renewals and optimise their customer environments.

This is a great episode if you want a clearer understanding of how to work with your CSM and how to get faster, more effective support across your business. I hope you enjoy the conversation, with more to come in the series.