In this episode, I am joined by David Keiller, who leads our Azure and Data Business Unit at TD SYNNEX UK & I. We cover a range of topics that many partners are navigating right now, including: <ul> <li data-olk-copy-source="MessageBody">What David’s role looks like day to day and how his team supports partners</li> <li data-olk-copy-source="MessageBody">Where Azure demand is really coming from, including AI, data services and infrastructure</li> <li data-olk-copy-source="MessageBody">How partners can stand out in an Azure world that is not one size fits all</li> <li data-olk-copy-source="MessageBody">The importance of programmes, specialisations and long-term strategy</li> <li data-olk-copy-source="MessageBody">FinOps, what it actually means, and how partners can use it to add value, not just reduce cost</li> </ul> I hope you enjoy the conversation, and I look forward to sharing the next episode with you soon.

In this session, I am joined by Deborah Sweeney, Microsoft CSP Business Manager for AI Workforce and Security. We explore how these areas are evolving and what that really means for partners, including: <ul> <li>What sits under AI Workforce, from Microsoft 365 through to Copilot and beyond</li> <li>Why security should be a starting point, with Business Premium as the foundation and a clear roadmap for customers</li> <li>How partners can build and scale their capabilities through programmes like Amplify and Select</li> <li>The importance of having a defined, repeatable practice to stand out and grow</li> <li>A real partner success story, showing how a focused AI and Copilot strategy can drive meaningful outcomes</li> </ul> This is a great listen if you are looking to strengthen your Modern Work, AI or Security offering, and better understand how to scale your business with the right support in place. I hope you enjoy the conversation, and I look forward to sharing the next episode with you soon.

In this session, I am joined by Sean Taylor, who at the time of recording was supporting our partners as a Cloud Solutions Architect, and has since stepped into the role of Technical Practice Manager. We focus on the technical side of supporting partners, with a strong emphasis on Copilot and readiness, including: <ul> <li>What pre-sales technical support really looks like and how Sean’s team helps partners win and deliver opportunities</li> <li>The key readiness steps for Copilot, including data quality, security, compliance and governance</li> <li>Why prompting matters, and how getting it right can completely change the output</li> <li>Common blockers for both partners and end customers, and how to overcome them</li> <li>Why early engagement is critical to make sure the right solution is chosen from the start</li> </ul> We also touch on broader opportunities across the Microsoft stack, and how partners can tap into technical expertise across everything from Azure to Desktop as a Service. This is a great episode if you are looking to build confidence in Copilot conversations, strengthen your technical approach, or simply make better use of the support available to you. I hope you enjoy the conversation, and more to come in the series.

In this session, I am joined by Dan Kimber, one of our Microsoft CSP Business Development Managers, who works closely with partners to identify growth opportunities and drive their Microsoft business forward. We focus on the commercial side of the CSP journey and how partners can unlock more value from their existing customer base, including: <ul> <li>How Dan works with partners to understand their business, go-to-market strategy and growth opportunities</li> <li>The role of programmes like MSP Evolve in helping partners align their strategy and focus on what they want to be known for</li> <li>Practical ways to identify upsell and cross-sell opportunities, using data such as Cloud Ascent and Copilot insights</li> <li>How call-out days and targeted campaigns can help convert opportunities into real pipeline</li> <li>The importance of structured business planning, with clear owners, milestones and regular check-ins</li> </ul> We also talk about how partners can get the most value from TD SYNNEX by bringing challenges to the table and working collaboratively to unlock new opportunities. This is a great episode if you are looking to grow your Microsoft CSP business, improve your sales motion, or make better use of the data and support available to you. I hope you enjoy the conversation, with more to come in the series.

In this session, I am joined by Rob Archer, one of our Customer Success Managers, who supports partners day to day across their Microsoft CSP journey. We focus on what it really looks like to work with a CSM and how partners can get the most out of that relationship, including: <ul> <li>The role of a Customer Success Manager as your first point of contact for queries, support and guidance</li> <li>The difference between managed and scale support, and what a more hands-on approach looks like</li> <li>How partners are supported with licensing, quoting and building the right solutions for their customers</li> <li>Getting the most out of the TD SYNNEX portal, including reporting and day-to-day management</li> <li>Working across teams, bringing in pre-sales, operations and technical specialists where needed</li> <li>We also touch on some of the tools and reports that are often underused, and how partners can better manage renewals and optimise their customer environments.</li> </ul> This is a great episode if you want a clearer understanding of how to work with your CSM and how to get faster, more effective support across your business. I hope you enjoy the conversation, with more to come in the series.

In this session, I am joined by Owen Oliver-Nash, from our SureStep team, who supports partners on their Microsoft journey with a strong focus on AI and Copilot adoption. We talk through what Copilot adoption really looks like in practice and how partners can successfully build and scale their approach, including: <ul> <li>How partners are progressing on their Copilot journey, from early adoption through to building a full practice</li> <li>Why starting small matters, using Copilot Chat to build confidence before scaling</li> <li>The growing focus on agents and automation, and how partners are beginning to explore these opportunities</li> <li>The importance of prompting skills, and how hands-on sessions like prompt-a-thons drive real adoption</li> <li>How to make the most of enablement tools, including demos, sandbox environments and readiness assessments</li> <li>We also share practical advice on how to approach customers, build internal champions, and create a scalable, repeatable Copilot offering.</li> </ul> This is a great episode if you are looking to accelerate your Copilot practice and make the most of the support available to you. I hope you enjoy the conversation, with more to come in the series.