Inside the TD SYNNEX Microsoft CSP Team – Owen Oliver-Nash

In this session, I am joined by Owen Oliver-Nash, from our SureStep team, who supports partners on their Microsoft journey with a strong focus on AI and Copilot adoption. We talk through what Copilot adoption really looks like in practice and how partners can successfully build and scale their approach, including:

• How partners are progressing on their Copilot journey, from early adoption through to building a full practice
• Why starting small matters, using Copilot Chat to build confidence before scaling
• The growing focus on agents and automation, and how partners are beginning to explore these opportunities
• The importance of prompting skills, and how hands-on sessions like prompt-a-thons drive real adoption
• How to make the most of enablement tools, including demos, sandbox environments and readiness assessments
• We also share practical advice on how to approach customers, build internal champions, and create a scalable, repeatable Copilot offering.

This is a great episode if you are looking to accelerate your Copilot practice and make the most of the support available to you. I hope you enjoy the conversation, with more to come in the series.