Inside the TD SYNNEX Microsoft CSP Team – Sean Taylor (new role)

"In this session, I am joined by Sean Taylor, Technical Practice Manager, who leads technical pre-sales support across Microsoft, AWS and Google. We talk about why partners should involve technical pre-sales early and how the right expertise can help shape stronger customer solutions, including:

• Engaging technical specialists at the beginning of an opportunity
• Using discovery to understand the customer’s requirements and potential options
• Identifying additional services or technologies that may improve the proposed solution
• How technical intervention helped move an Azure opportunity from a traditional infrastructure approach to a platform-based solution
• Using Cloud Insights to assess Microsoft 365 and Azure environments
• Supporting customer conversations with data and recommendations rather than assumptions
• Monitoring Azure and AI consumption through dedicated dashboards
• Using anomaly detection to identify unexpected changes in Azure usage

We also discuss how partners should engage the technical team through their existing TD SYNNEX sales contact, along with the importance of bringing a qualified opportunity and as much customer information as possible. This is a great episode if you want to understand how technical pre-sales and Cloud Insights can help you develop better solutions and create more valuable customer conversations. I hope you enjoy the conversation, with more to come in the series"